X2d Privacy Policy – Your data is safe with us

This Privacy Policy explains in detail how personal data of x2d platform users (including the website and mobile app) is collected, processed, stored, and protected.

X2d believes your privacy is a fundamental right. We are committed to handling your personal data with the utmost care and responsibility. Millions of users across Bangladesh bet on x2d every day — and the security of every one of their accounts is our top priority.

By using any x2d service, you are deemed to have accepted this Privacy Policy. We encourage you to read it through — it's written in plain language and easy to understand.

X2d collects only the data that is genuinely needed to deliver our services. Details are provided below:

2.1 Information You Provide Directly

Information you provide when registering or using our services:

• Identity Information: Name, date of birth, gender
• Contact Information: Mobile number, email address
• Financial Information: Payment method details (bKash/Nagad number, bank account information)
• Identity Document (KYC): Copy of National ID or passport (for verification purposes only)
• Address: Residential information where applicable

2.2 Automatically Collected Data

The following data is collected automatically while you use x2d:

2.3 Information Received from Third Parties

In certain cases, information may be received from payment gateways or identity verification agencies. This information is used solely for verification and fraud prevention purposes.

X2d uses your data solely for the purposes listed below — for nothing else.

• Account Management: To create and maintain your account.
• Identity Verification (KYC): To prevent fraud and misuse.
• Payment Processing: To process deposits and withdrawals.
• Support Services: To resolve your issues.
• Betting Services: To accept bets, provide odds, and settle results.
• Fraud Prevention: To protect your account and detect suspicious activity.
• Legal Obligations: To comply with anti-money laundering laws and other legal obligations.
• Platform Improvement: To enhance your experience.
• Legitimate Communication: To inform you of important updates or changes to our terms.

X2d never sells your data. However, there are limited circumstances where sharing information may be necessary:

When May Your Data Be Shared?

• Payment Processor: Necessary information is shared with bKash, Nagad, or your bank to process deposits and withdrawals.
• KYC Service Provider: With licensed verification agencies for identity verification purposes.
• Legal Authority: Upon a valid court order or lawful request from a law enforcement authority.
• Anti-Money Laundering Agencies: Mandatory reporting to support the prevention of international financial crimes.
• Technology Partner: Technology companies that support the x2d platform's operations, all bound by strict confidentiality agreements.

X2d's website and app use cookies — small data files stored on your device that help improve your browsing experience.

What types of cookies does x2d use?

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may affect certain x2d features.

X2d retains your data only for as long as necessary — no longer. The key retention rules are:

• Active Account Data: For the duration your account remains active.
• Financial Transaction Records: 7 years (as required by legal obligations).
• KYC Documents: 5 years after account closure.
• Support Conversations: 2 years after your last interaction.
• Login & Security Logs: Up to 90 days.
• Marketing Preferences: Effective immediately upon unsubscription.

If your account is permanently closed or you request deletion of your data, all information beyond what is legally required to be retained will be deleted.

X2d believes every user should have full control over their own data. To that end, you have the following rights:

X2d is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

• Age is verified at the time of registration.
• Date of birth is confirmed during the KYC process.
• If any minor's data is collected inadvertently, it is deleted immediately upon discovery and the associated account is closed.

X2d applies industry-leading standards to protect your data. Our security measures include:

• SSL/TLS Encryption: All data is transmitted using 256-bit encryption.
• Data Encryption: All sensitive data stored on our servers is encrypted.
• Two-Factor Authentication (2FA): OTP and two-factor authentication are available to keep your account secure.
• Firewall & DDoS Protection: Servers protected against cyberattacks.
• Regular Security Audits: Regular testing conducted by independent security experts.
• 24/7 Monitoring: Suspicious activity is detected and blocked in real time.
• Access Controls: Only authorised personnel have access to data on a need-to-know basis.

Please note, however, that no system on the internet can guarantee 100% security. We strongly recommend keeping your password strong and never sharing it with anyone.

X2d may update this Privacy Policy at any time. If changes are made, we will notify you through the following methods:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, an SMS will be sent to your registered mobile number.
• You will be notified via pop-up or banner at login.

Continuing to use x2d after any changes are made constitutes your acceptance of the updated policy. We recommend checking this page regularly.